Return Policy

WALT’S OUTDOOR WORLD – RETURN POLICY

Items purchased from Walt’s Outdoor World retail stores (Walt’s Army Navy Stores) may be returned or exchanged within 30 days of purchase provided the following is satisfied:

  • Merchandise is in resalable condition with original packaging
  • Original sales receipt or original gift receipt is presented. A gift receipt may be used only for an exchange or gift card

The following items cannot be returned:

  • Restricted Products & Hazardous Materials such as: Firearms, Ammunition, Primers, Gun Powder (or other propellants), Bullets, Bear Spray, Pepper Spray, and related products
  • Base Layers, Underwear, Swimwear, and related products
  • Mouth Calls
  • Software
  • Closeout and Clearance Items
  • Dehydrated Foods
  • Water Purification Products
  • Gun parts
  • Storage Containers (includes water coolers and gas cans)
  • Stoves
  • First Aid
  • Propane Accessories
  • Portable Power and Batteries

How to Do an Online Return:

Many items purchased on waltsoutdoorworld.com will include a prepaid merchandise return label with the order. To return a product using the prepaid merchandise return label, please complete the following steps:

  • Please fill out the return form in its entirety and return the item via UPS Ground.
  • Ship To:
    Walt’s Outdoor World
    Attn: CUSTOMER RETURNS
    1201 S SE Loop 323
    Tyler, TX 75701

Remember:

  1. Place the item into a sturdy shipping package.
  2. Include ONLY the items for which the prepaid return label was provided.
  3. Include all manufacturer’s original packing materials, manuals, and accessories.
  4. Complete and include the return form.
  5. Place the enclosed shipping label on the package.

Note: The original shipping charges incurred in your purchase are generally not refundable as part of your return, unless the item was defective or was not as described or pictured.

Note: APO/FPO ship-to addresses are not eligible for no-charge pickup.